CANCELLATION & REFUND POLICY
CANCELLATION POLICY
Order Cancellation by Customer
- Orders may be cancelled before dispatch by contacting us via email or WhatsApp.
- Once an order has been shipped, cancellation requests cannot be accepted.
Order Cancellation by Banglaachar
We reserve the right to cancel orders due to:
- Product unavailability
- Incorrect pricing
- Payment issues
- Suspected fraudulent activity
- Operational constraints
In such cases, prepaid amounts will be refunded in full.
REFUND POLICY
Food Product Policy
As pickles and food products are perishable consumable items, returns are generally not accepted after delivery.
Eligible Refund/Replacement Cases
Refunds or replacements may be considered only if:
- The wrong product was delivered.
- The product was received in a damaged condition.
- The product was spoiled at the time of delivery.
- The package was tampered with before delivery.
Reporting Issues
Customers must report issues within 48 hours of delivery by sending:
- Order number
- Description of issue
- Clear photographs of the product and packaging
to:
Email: contact@banglaachar.com
WhatsApp: +91 9903407870
Refund Processing
If approved:
- Refunds for prepaid orders will be processed within 7–10 business days to the original payment method.
- For COD orders, refunds will be processed via bank transfer or another mutually agreed method after verification.
Non-Refundable Situations
Refunds will not be provided for:
- Change of taste preference
- Personal dislike of the product
- Minor packaging variations
- Delays caused by courier partners beyond our reasonable control
- Incorrect shipping information provided by the customer
CONTACT US
Banglaachar (A Unit of Robeen Ghose & Associates Private Limited)
Address: Block EG, Plot – 36, 1565, Rajdanga Main Road, Kolkata – 700107, West Bengal, India
Email: contact@banglaachar.com
WhatsApp: +91 9903407870